Dell XPS 15 Battery Replacement Guide: Expert Repair in Kuala Lumpur & Selangor

Laptops are essential tools for work and personal life, but what happens when they fail? This article outlines how to diagnose and address a common issue for the popular Dell XPS 15 – a dead battery – including step-by-step guidance for owners attempting their own repair and information on finding expert help near you.

Understanding the Issue: Swollen Batteries in Dell XPS 15 Models

Dell XPS 15 laptops are well-regarded for their performance and sleek design. However, a known problem concerns their batteries. Over time, some XPS 15 batteries can swell due to factors like heat or age. This swelling not only disrupts touchpad functionality but can also cause the laptop to become completely unresponsive.

Customer Case Study

Here’s a recent example from one of our Kuala Lumpur clients:

“My XPS 15 suddenly stopped working. I suspected the battery based on some online research, especially after realizing my touchpad had been getting harder to use. I wasn’t comfortable opening the laptop myself, so I turned to KL Computer Services to solve the problem.”

Diagnostics: How to Know if Your Battery is the Culprit

Before replacing anything, let’s ensure the battery is truly the issue:

  • Physical Inspection: Look for any outward signs of bulging or leaking from your laptop’s base.
  • Power Adapter Check: Try a different compatible Dell XPS 15 charger, if available, to eliminate the power supply as a cause.
  • BIOS Settings: Enter your BIOS (usually by pressing F2 or F12 during startup) and look under the “Battery Information” section for any error messages.
  • Software Tools: Utilize these:
    • Dell Diagnostics: Run a diagnosis by pressing F12 during startup.
    • Battery Management Software: Access battery health status in Windows settings or use a third-party tool like BatteryInfoView.


Image – Dell XPS 15 Battery

Repair Process (For Experienced Users)

Warning: Disassembling a laptop yourself carries risk and could void your warranty. If you lack confidence, always seek professional assistance.

  1. Identify and Source a Replacement:

    • Contact Dell Support with your service tag to get the official replacement and price.
    • For third-party options (Amazon, Newegg, etc.), rigorously confirm compatibility.
  2. Prep Your Workspace:

    • Download your XPS 15’s service manual for specific disassembly instructions.
    • Use an anti-static wrist strap and work on a clean, non-conductive surface.
    • Backup valuable data as a precaution.
  3. Replace the Battery:

    • Carefully follow the manual to access and remove the old battery.
    • Connect the new battery securely, double-checking all connections.
    • Reassemble your laptop.
  4. Post-Repair Testing:

    • Attempt to power on with the charger unplugged.
    • Run Dell Diagnostics and/or use a battery monitoring tool to assess the new battery’s health.


Image – Swollen laptop battery from Dell XPS 15 (9570)


Costs, Timeline, and Parts Sourcing

Prices and repair times vary depending on the battery, labor, and where you’re located. Contact KL Computer Services for detailed quotes and timeframes for your Dell XPS 15 battery replacement. We can source both OEM (original) Dell parts and trusted third-party alternatives.

Important Considerations

  • If your laptop is still under warranty, always prioritize Dell Support for official diagnosis and covered repairs.
  • Improper handling of swollen batteries poses a safety risk. Dispose of the old battery responsibly at a tech recycling center.

Image – Dell XPS 15 (9570) battery hold down screws.


KL Computer Services: Your Local Laptop Repair Experts in Kuala Lumpur & Selangor

Experiencing similar issues? Don’t risk further damage or injury. KL Computer Services offers diagnosis and expert repair on your Dell XPS 15 or other laptop models. We serve the greater Kuala Lumpur and Selangor areas.

Find us at: First Floor, 36-1, Jalan 2/23a, Taman Danau Kota, 53300 Wilayah Persekutuan, Kuala Lumpur